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Customer Support
Welcome to the customer support section of the Innovative Washing website. This page is continually updated, but if you do not see an answer that you are looking for, please contact us.
 
FAQs
What is a combination washer dryer?

How does non-vented drying work?

How much laundry can I do in one load?

How long do the cycles on w/d combos take?

What are the major benefits of combos?

My Innovative Washing washer dryer combo is jumping all over the place while in the spin cycle. What’s going on?

How can I connect my combo washer dryer to a standard faucet, like my kitchen sink?

My faucet adapter leaks.

My faucet adapter pops off the faucet.

Do Innovative Washing combo washer dryers fit through slim RV or boat doorways?

Do Innovative Washing combo washer dryers use standard connections?

How can I make my combo washer dryer portable?

What kind of detergent should I use and how much? 

What kind of softener should I use in the washer and how much?
 
What is a combination washer dryer?
A combination washer dryer is one appliance that both washes and dries clothes. These units have only one chamber for clothes; they are not stackable washer/dryers. Washer dryer combos have been popular in Europe and the Far East for many years; due to the small apartments and living spaces common in these areas, compact appliances were developed to fit the smaller spaces. Some combos are designed to be portable, offering even more options for storage and use of the unit.
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How does non-vented drying work?
Non-vented combos have a two-drum system. The hot air is forced into the outer drum where a condensation process is used to cool the air and condense the water vapor out of it. The water is then flushed out the drain hose to the sink or plumbing lines. Because no venting is required of the non-vented w/d, this unit may be easily installed under a cabinet, in a closet, or anywhere water and electricity are available.
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How much laundry can I do in one load?
The amount varies depending upon the size of the unit you purchase and the bulkiness of the fabric of the load. A "full size" washer can hold 22 pounds of clothes (more than 3.5 cubic feet), so you can compare other size units to that. You should be aware that you only want to fill your unit up halfway with clothes; they can only dry half as much as they can wash, so putting in more clothes than this will cause them to not be able to dry.
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How long do the cycles on w/d combos take?
The length of the cycles varies based on the unit, the cycles selected, and the size of the load. Generally, 110 Volt units take from 30 minutes to 90 minutes to run the wash cycle; the length of time in the wash cycle primarily varies based on the cycle selected. Drying time is generally more variable. Non-vented units generally take 45 minutes to 180 minutes to dry a load. Drying times vary based on the size of the load in the dryer and the type of laundry being dried. For example, heavy fabrics such as denims or towels take longer to dry than lighter fabrics like t-shirts. 220 Volt units can dry in up to half the time, and vented units will also shorten the drying time.
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What are the major benefits of combos?
The number one benefit is the compact size: they are smaller than most washers or dryers. In fact, many people install these units under their kitchen counter, because they only take up about as much space as a normal size dishwasher! In addition, casters allow the unit to be rolled around with ease whenever needed.

Also, the efficiency of combo units not only saves you money by using much less energy and water to operate than standard washers and dryers, but many utility companies offer rebates for purchases of energy efficient appliances. Check with your local utility companies for eligibility.

Not only are these units extremely energy efficient, but they wash much better (and gentler) than standard washers. Combos use a front load washing design that utilizes a horizontal axis drum. This eliminates the agitator common to top load washers. In top load washers, the agitator is both very inefficient at cleaning and very rough on clothes. The horizontal axis drum on combos mimics washboard clothes washing, raising the clothes out of the water and soap and plunging them back in. Finally, the high rpm´s of the spin cycle of these units gets water and soap residue out of your clothes much better than normal washers do. This efficient and thorough cleaning process is especially helpful for people with sensitive skin or allergies to laundry soap.

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My Innovative Washing washer dryer combo is jumping all over the place while in the spin cycle. What’s going on?
Stop the machine immediately. The shipping bolts are probably still installed into the back of the machine, locking the drum in place instead of allowing it movement to balance the laundry load. Look at the back of the unit. Are there four silver bolts with black gaskets screwed into the back panel? If so, these bolts need to be removed prior to running the machine. Check your owner's manual for instructions on how to do so. Combo washer dryers should be placed on firm ground while running.
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How can I connect my combo washer dryer to a standard faucet, like my kitchen sink?
EdgeStar combo washer dryers can be connected to any standard faucet using a faucet adapter. LG combo washer dryers can be connected to any standard faucet with a faucet adaptor and Y connector. Both of these accessories are available on our Products page. When connected to a faucet, the outlet hose on these units can be run to the sink drain.
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My faucet adapter leaks.
Make sure all connections are tight. Straighten out any kinks and bends in the inlet hose to improve water flow. Use the provided rubber washers or standard teflon tape to seal any openings. If none of the above help, try replacing the gaskets between the faucet adapter and the water inlet hose for the washer.
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My faucet adapter pops off the faucet.
Make sure you don't have the water turned too high and that there aren't any bends or kinks in the inlet hose that could block the water flow. Then try replacing the gaskets between the faucet adapter and the water inlet hose for the washer.
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Do Innovative Washing combo washer dryers fit through slim RV or boat doorways?
Our EdgeStar brand combination washer dryers have specially designed compact depths of 21 2/3", which should fit through smaller RV and boat doorways. This is one of the smallest depths available on any combo washer dryer on the market.
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Do Innovative Washing combo washer dryers use standard connections?
Yes, all Innovative Washing combo washer dryers use standard connections.
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How can I make my combo washer dryer portable?
Different accessories and accessory kits are available to make your combo move easily from place to place. They can be viewed through our Products page. Note: not all washer dryer combos can be made portable, but most can. While EdgeStar brand units can be fitted with a dolly with rolling caster wheels, some LG brand combos can have their leveling legs replaced with caster wheels.
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What kind of detergent should I use and how much? 
Low-sudsing, high efficiency detergents are best for use with compact combo washer dryers. Tide HE and Wisk HE are two examples of optimal detergents you can buy at most major grocery stores. Remember, you only need a small amount of high efficiency detergent to do the job. If you use a liquid low-sudsing detergent, use only one or two tablespoons per wash cycle.
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What kind of softener should I use in the washer and how much?
Fabric softener can greatly reduce wrinkling and aid in the drying process. We recommend that you use only two tablespoons of regular, concentrated fabric softener in your combo washer dryer for maximum results. Downy Enhancer is one such fabric softener available at most major grocery stores. If your clothes aren't soft enough, try using slightly more fabric softener with the next load. If you cannot use fabric softener, a great alternative are dryer balls. They can be added to your laundry after the wash cycle and before the dry cycle to smooth out wrinkles and cut down on dry time. Dryer balls are available for purchase at most major grocery stores.
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At Innovative Washing, we continually strive to satisfy the needs of our customers in order to develop long-lasting, rewarding relationships. We place top priority on delivering excellent customer service, as has been our goal for the past 20 years. Our knowledge and expertise in combination washer dryer placement is unmatched in the industry.
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